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We're Moving to Active.com

By TMHQ | December 14, 2017

 

It’s often said that humans don’t like change, so when you hear that Tough Mudder is moving registration platforms you might be unsure what that means.

But have no fear Mudders, we’re answering all of your big questions so when 2018 swings round the only thing you need to be concerned about is the quality of the mud.

 

Moving to Active - FAQs

 

1. What is Active?

Active is a registration platform that we will be using for ticketing from now on. Tickets can no longer be bought through Eventbrite and any tickets bought through Eventbrite.com before the change will be transferred to Active.com.

2. When will I hear from Active?

The week starting 18th December when you’ll receive your new registration via email.

3. What do I need to do?

Once you have received your new registration you will need to follow the instructions found at the bottom of the email. You will be asked to head to Active.com to complete account setup and claim your registration (please only claim a registration for yourself, claiming someone else’s registration could override their ticket.) If you receive an email confirmation for someone other than yourself, please forward the email to that person and have them claim it.

4. How can I tell if I have an Active.com account?

Head to Active.com and click on the “Sign Up” button. Enter the email address used to purchase your 2018 ticket(s). If you already have an account, you will be asked to input a password (click on “Forgot Password” if you need assistance). If you do not have an account, you will be prompted to enter all necessary info to create one.

5. How do I access my 2018 Tough Mudder ticket in Active?

You will be able to see your ticket in MyEvents. You will also be able to set up a team, transfer your ticket to a friend and change event days in Active.

6. What about my team?

If you joined a team in Eventbrite your registration confirmation will list your team name and team captain, you won’t need to take any further action.

If you are a team captain you will need to log in to Active.com to set a password if you would like to keep your team private.

7. I haven’t received an email from Active - what do I do?

Please check your inbox or spam folder for an email from noreply@awntx3.email.active.com. If you are sure you haven’t received an email please contact support@toughmudder.com.

8. Can I keep my Eventbrite ticket?

No, your Eventbrite ticket will no longer be valid and you’ll need to claim your event ticket through Active.com.

9. If I haven’t created a team when should I do this?

If you haven’t created or joined a team yet you will need to do so at least 3 weeks before your event, this can be done in Active.com. Follow the instructions to access “My Events” at the bottom of your confirmation email. Once you’ve created an account and claimed your ticket, you’ll have the option to Create or Join a team.

10. When will I get my start time?

You will receive your start time one week before your event via email. As in 2017, start times will be strictly enforced.

11. What about my Tough Mudder Legionnaire status?

Don’t worry, your Eventbrite login did not determine your Legionnaire status. We keep track of your events in a super secret vault, so we won’t lose track.